Our after-sales service is founded on 5 essential pillars intended to satisfy your requirements and ensure the durability of the equipment:
- Preventive and curative maintenance
Thanks to our specialist technicians, we provide preventive and curative maintenance to ensure that your equipment is in good working order. We also provide maintenance contracts which enable us to plan the preventive operations and satisfy your demands.
- Hotline and remote maintenance
In many cases, we are able to address customer issues remotely by phone or by accessing the machine directly via TeamViewer installed on all standard machines.
- Spare parts
We undertake to provide spare parts as quickly as possible. A significant stock of spare parts enables us to optimize our reactivity. We also propose a broad range of components and consumables on our Webshop.
- On-site services
We can dispatch technicians to your location for issues that require hands-on service.
- Training courses
We provide regular training courses adapted to your specific needs relating to our platforms, software and products.